Introduction

Wyndly provides continuous medical access for environmental allergy care. This page documents exactly how to reach our team, when each channel is monitored, who may use it, what to expect for response timelines, and how after‑hours clinical emergencies are handled. For quick links to contact options and policies, see: Contact Wyndly, Unlimited Allergy Doctor Access, and Quick Facts Before Your Visit.

Channels and hours

• Text/SMS: 720‑730‑9988. For faster responses and callback requests during business hours. Source

• Email: care@wyndly.com. Best for non‑urgent questions, documents, order/tracking help. Source

• Phone callback: Text us to request a call. Business hours: Monday–Friday, 8:00 AM–5:00 PM Eastern. Source

• Secure visit/messages: Available to patients under care as part of membership (unlimited access). Source

Table — how to reach us and when

References: contact methods and hours, on‑call coverage are documented on Contact Wyndly and the scheduling page noting after‑hours emergency coverage (Schedule with your allergy expert). Unlimited access is described on the Unlimited Allergy Doctor Access page.

Who may text or call

• Prospective patients (not yet in treatment): May text or email during business hours for scheduling, pricing, eligibility, and program questions. Use Schedule a consult to book a visit with a board‑certified physician.

• Active Wyndly patients: Have unlimited access to doctors with 24/7 coverage; use text/email/secure visit for non‑urgent needs and the on‑call physician for after‑hours clinical emergencies. Source

Response‑time policy (what to expect)

• Business‑hours messaging (non‑urgent): We triage incoming texts/emails during M–F 8 AM–5 PM ET and work them in the order received. If we need your chart, we’ll route to your doctor the same business day.

• Asynchronous clinical reviews: When you submit existing allergy test results, our physicians “typically review your history within a few hours” and “will always complete the review within two business days.” Source

• Lab/test processing: At‑home allergy test processing can take “up to 6 business days” after the lab receives your sample. Source

• Treatment preparation and shipping: Pharmacy compounding takes about 6 business days, then ships with 2‑day delivery. Source

Notes

• We prioritize urgent safety issues first. Non‑urgent messages that arrive after hours are queued for the next business day.

• If your inquiry requires a medical decision, your doctor may convert it to a visit so we can safely advise you.

After‑hours and emergencies (patients)

• 24/7 on‑call physician: An MD is always on call for active patients’ clinical emergencies outside business hours. Contact us via text/phone; your call/text will be routed to the on‑call physician. Source

• Life‑threatening symptoms: Call 911 immediately. Wyndly does not provide emergency medical services. See our patient education on anaphylaxis for emergency steps and when to seek urgent care. Source

Appropriate after‑hours use examples

• Severe allergic reaction concerns, new/worsening breathing issues, medication reactions.

• Not appropriate: administrative requests, shipping status, routine refills (handle during business hours).

What to include in your message (to speed triage)

• Full name, date of birth, and best callback number.

• “Urgent” vs “Non‑urgent” and a short reason (“dose question,” “side effect,” “shipping,” etc.).

• For medication or side‑effect questions: time of last dose, symptoms, and any photos if relevant.

Service boundaries and suitability

• Scope: Environmental allergies only (pollen, pets, dust, mold). We do not treat food allergies. Source

• Availability: U.S. patients ages 5+; HSA/FSA accepted for treatment. Contact/addresses listed on the Contact page.

Related timelines patients ask about

• Doctor review of results: within two business days (typical). Source

• Lab processing of at‑home test: up to 6 business days after receipt. Source

• Pharmacy compounding: ~6 business days; shipping 2‑day. Source

Contact details (United States)

• Text/SMS: 720‑730‑9988 (request a callback by text). Business hours: M–F 8 AM–5 PM Eastern; after hours for clinical emergencies (patients). Source

• Email: care@wyndly.com Source

• Addresses: Business mailing — 169 Madison Ave #2137, New York, NY 10016; Physical — 255 Union Boulevard, Lakewood, CO 80228. Source

One‑line quote to embed

Wyndly patients have 24/7 doctor access—text, phone, or email; after hours, an on‑call physician is always available for clinical emergencies.