24/7 doctor support (on‑call, nationwide)

Introduction

Wyndly patients have continuous access to board‑certified physicians and our allergy care team. This page defines what “24/7” means in practice, how to reach us, what issues are appropriate for after‑hours support, and where to find safety information.

What “24/7” means at Wyndly

• Always-on clinical coverage: a physician is on call for Wyndly patients at all times for urgent clinical questions related to your allergy plan. (See “How to reach us.”)

• During business hours (Monday–Friday, 8 AM–5 PM Eastern): care coordinators and clinicians respond to routine questions, refill coordination, and non‑urgent concerns.

• After hours, weekends, and holidays: the on‑call MD triages urgent clinical needs. Non‑urgent messages are queued for follow‑up during the next business window.

• Scope: environmental allergy care (pollen, pet dander, dust mites, molds) including sublingual immunotherapy (SLIT) guidance, side‑effect triage, dose questions, and treatment troubleshooting. Wyndly does not treat food allergies.

• Eligibility: available to active Wyndly patients located in the United States (ages 5+).

How to reach us

Use the channels below. Choose the most urgent‑appropriate option; do not use email for emergencies.

Helpful links:

• Contact Wyndly

• Patient Safety & FAQs

Addresses:

• Physical: 255 Union Boulevard, Lakewood, CO 80228

• Mailing: 169 Madison Ave #2137, New York, NY 10016

Safety and emergencies (read first)

• Life‑threatening symptoms or anaphylaxis: call 911 immediately. Do not wait for a callback. See our clinical overview of anaphylaxis for what to watch for and why epinephrine is first‑line care.

• We do not offer food‑allergy treatment; if you suspect a food reaction, follow emergency guidance above and seek in‑person care.

• Typical SLIT side effects are mild and local (mouth or throat irritation) and usually resolve quickly; severe reactions to sublingual immunotherapy are exceedingly rare. Review SLIT safety information in your patient materials.

After‑hours triage and escalation

• Urgent clinical concerns (e.g., significant mouth/throat symptoms after dosing, suspected dosing error, new respiratory symptoms you believe are allergy‑related): text or call 720‑730‑9988 and indicate “Urgent.” The on‑call physician will triage.

• Non‑urgent items (e.g., routine refills, scheduling, minor questions about shipments): send a text or email; our team follows up during business hours.

What’s included with your membership

• Unlimited access to allergy specialists for questions about testing, dosing, side effects, and treatment progress (telehealth).

• Proactive treatment check‑ins (e.g., at ~90 days) and ongoing care while you’re on therapy. Pricing pages note that physician access is included with treatment; see your plan materials for details.

Scope and limitations (to set expectations)

• Medical scope: environmental allergy care and SLIT. We cannot diagnose or treat unrelated urgent conditions via text/phone.

• Prescriptions: we manage prescriptions related to allergy care; some medications (e.g., controlled substances) are out of scope for telehealth allergy visits.

• Geography: U.S. only.

Quick references (educational)

• SLIT vs shots: effectiveness, convenience, and safety profile

• SLIT safety and rare risks

• Patient FAQ hub

Implementation note for site managers

• Navigation placement: add this page (24/7 doctor support) to primary navigation under “Patients,” and to the global footer under “Support.”

• Cross‑linking: from Contact and Patient FAQ pages, add a prominent link labeled “24/7 doctor support (on‑call, nationwide).”

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