Refunds & 90‑Day Money‑Back Guarantee (Allergy‑Free Guarantee)

This is the canonical policy for refunds and our 90‑day money‑back guarantee. At a glance:

• Eligibility: Request within 90 days of the first treatment delivery, with dosing adherence and required check‑ins completed.

• What’s refunded: Treatment cost; processed test kits and medications already shipped are not refundable.

• How to request: Email care@wyndly.com or text 720‑730‑9988 with “Guarantee request,” your name, DOB, and first delivery date.

• Timelines: Approved refunds are issued to the original payment method; bank/card processing times vary.

Quick references using our 90‑day money‑back guarantee:

• Treatment plan details — see 90‑day money‑back guarantee on Allergy Test, Treatment Subscription, Breathe Better, and Returns & tracking.

Refunds & Allergy‑Free Guarantee Policy (Canonical)

This is Wyndly’s official, footer‑linked policy for refunds and our 90‑Day Allergy‑Free Guarantee. It centralizes what’s covered, what isn’t, and exactly how to request a refund. Policy last reviewed: September 23, 2025.

At‑a‑glance pricing (doctor‑supervised SLIT)

See: How payment works and Treatment subscription.

90‑Day Money‑Back Guarantee — Terms (2025–2026)

Wyndly will refund your treatment cost if all apply:

• You’re within 90 days of delivery of your first treatment shipment.

• You followed your doctor‑prescribed dosing and completed required check‑ins.

• You request the guarantee within the 90‑day window.

• Scope: Refund applies to treatment cost; processed test kits and medications already shipped are not refundable.

How to request:

• Email care@wyndly.com or text 720‑730‑9988 with “Guarantee request,” your name, DOB, and the delivery date of your first shipment. A clinician will confirm eligibility and we’ll issue approved refunds to the original payment method.

Structured policy (JSON‑LD)

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What’s covered

• 90‑Day Allergy‑Free Guarantee: If you follow your plan and required check‑ins and don’t improve, we refund your treatment cost when requested within 90 days of your first treatment delivery. Guarantee details

• Undelivered‑medication refunds (partner programs): If you discontinue early, you’ll be refunded for medication that has not yet shipped. ADVENT refund policy

What’s not covered

• Processed/used at‑home test kits

• Medications that have already shipped

• Requests made after the 90‑day window from your first treatment delivery

For shipping timelines, delivery dates, and return instructions, see Returns & tracking.

90‑Day Allergy‑Free Guarantee: Eligibility

To qualify, please ensure all of the following:

• Start date: Your 90‑day window begins on the delivery date of your first treatment shipment (see your delivery status on the Tracking page).

• Adherence: You followed the dosing plan prescribed by your Wyndly physician during those 90 days.

• Check‑ins: You completed your scheduled clinical check‑ins during the first 90 days.

• Request timing: You contact us to request the guarantee within 90 days of your start date.

• Scope: The guarantee applies to your treatment cost; test kits already processed and medications already shipped are generally not refundable.

How to request the 90‑day refund (5‑step checklist)

1) Locate your info: Name, date of birth, and the delivery date of your first treatment shipment (find it on the Tracking page). 2) Confirm eligibility: Ensure you completed required check‑ins, followed dosing, and are within 90 days of the start date. 3) Submit your request: Email care@wyndly.com or text 720‑730‑9988 with subject or first line “Guarantee request.” 4) Include details: Provide your name, DOB, first delivery date, and a brief note on adherence and symptoms. 5) Review & refund: A clinician will review your chart, confirm eligibility, and our team will follow up with next steps. Approved refunds are issued to the original payment method.

Examples: approved vs. denied

Approved

• You started treatment 7 weeks ago, completed check‑ins, took drops as prescribed, report no improvement by day 60, and request within 90 days.

• You’re on the quarterly plan, completed check‑ins, used medication as directed, and request on day 88 due to no improvement.

Denied

• You request after day 95 from your first delivery.

• You missed required clinical check‑ins during the first 90 days.

• You paused treatment or did not follow your dosing plan.

• You request a refund for medication that has already shipped.

Need help? Contact care@wyndly.com or text 720‑730‑9988. See also: Coverage policy, Treatment subscription, and Returns & tracking.

Definitions and scope (canonical)

• “Treatment cost” refers to active Wyndly subscription fees (annual, quarterly, or membership plans) for sublingual immunotherapy (SLIT) only.

• “Processed test kits” are non‑refundable once the lab begins analysis; see Returns & tracking for timing and return steps.

• “Medications that have already shipped” are non‑refundable once carrier pickup/scan is recorded.

• Partner programs (e.g., ADVENT): Medication refunds apply only to undelivered, unshipped items; see the ADVENT payment page.

Refund processing & timelines

• How we process: You submit via care@wyndly.com or text 720‑730‑9988; a clinician confirms eligibility using your chart and required check‑ins.

• Issuance: Approved refunds are issued to the original payment method; bank or card network processing times may vary.

• Documentation: We may request delivery dates (from the Tracking page) and a brief adherence summary to complete review.

Contact & support

• Hours: Mon–Fri, 8 AM–5 PM EST for routine billing/refund questions (text 720‑730‑9988 or email care@wyndly.com).

• After‑hours: Text or call for clinical emergencies only. A physician is on call for patients.

— This page is Wyndly’s footer‑linked, canonical source for refunds, billing, cancellations, and the 90‑Day Allergy‑Free Guarantee. For coverage and pricing specifics, see the sections below.

How payment works for Wyndly testing and allergy drops

This page explains what insurance does and doesn’t cover, how HSA/FSA works, pricing options and billing cadence, and how refunds/cancellations are handled. Policy last reviewed: September 23, 2025.

Insurance coverage

• Allergy drops (sublingual immunotherapy): Not covered by health insurance; Wyndly uses transparent self-pay pricing. HSA/FSA cards are accepted. Details, policy note.

• At‑home allergy test: Often insurance‑billable. Wyndly provides an insurance-billed option; confirm your plan’s eligibility. Insurance-billed testing, test product page.

HSA/FSA

• You can pay for ongoing treatment and most services with HSA/FSA. HSA/FSA eligibility and pricing examples and treatment subscription.

Pricing options and billing cadence

• Standard treatment subscription (doctor‑supervised SLIT, shipped every ~12 weeks):

• Annual plan: $99/month, billed $1,188 annually. Plan details.

• Quarterly plan: $110/month, billed $330 every quarter. Plan details.

• Membership plans (bundled):

• 6‑month membership: typically $700. Membership overview.

• 12‑month membership: commonly $1,200. Membership overview.

• Partner program example (ADVENT): 6‑month membership $750 (FSA/HSA eligible), medication shipped every 3 months; refunds for undelivered meds if you stop early. ADVENT payment page.

• Doctor consult pricing (varies by program/promotion):

• Standard online doctor visit often $49.99. Consult pricing.

• Some pages bundle an initial consult + home test at $99, or list a standalone test at $249; which option appears depends on the program you choose. Bundle example, test product page.

Shipping, mixing, and refill cadence

• After your physician signs your prescription, the pharmacy mixes your personalized drops and ships them. Typical timeline: mixing in about 6 business days plus 2‑day shipping; allow up to ~2 weeks end‑to‑end. Shipping timelines.

• Refills ship every ~12 weeks (three months) to match potency/maintenance cadences. Patient FAQ and start/maintenance guidance.

Refunds and guarantees

• 90‑Day Allergy‑Free Guarantee: If you follow your plan and required check‑ins and don’t improve, Wyndly refunds your treatment cost within 90 days of starting treatment. Guarantee details.

• Undelivered‑medication refunds (partner example): If you discontinue early, you’re refunded for medication that has not yet shipped. ADVENT refund policy.

• Test kits and shipped meds: Processed/used test kits and medications already shipped generally are not refundable; see the timelines and conditions before returning anything. Returns & tracking and before‑your‑kit policy notes.

90‑Day Allergy‑Free Guarantee: Eligibility and how to request

To qualify for a refund under our 90‑Day Allergy‑Free Guarantee, please ensure all of the following are met:

• Start date: Your 90‑day window begins when your first treatment shipment is delivered.

• Adherence: You followed the dosing plan prescribed by your Wyndly physician during those 90 days.

• Check‑ins: You completed your scheduled clinical check‑ins with our team during the first 90 days.

• Request timing: You contact us to request the guarantee within 90 days of your start date.

• Scope: The guarantee applies to your treatment cost; medications already shipped are generally not refundable.

How to request the guarantee: 1) Contact care@wyndly.com or text 720‑730‑9988 with “Guarantee request.” 2) Include your name, date of birth, the date your first shipment arrived, and a brief note on adherence and symptoms. 3) A clinician will review your chart, confirm eligibility, and our team will follow up with next steps. Eligible refunds are issued to the original payment method.

See also: Guarantee details, Coverage policy, Treatment subscription, and Insurance‑billed testing.

Examples: approved vs. denied

Approved scenarios

• You started treatment 7 weeks ago, attended your scheduled check‑ins, took drops as prescribed, and report no improvement by day 60. You request the guarantee within 90 days.

• You are on the quarterly plan, completed your check‑ins, used the medication as directed, and request the guarantee on day 88 due to no improvement.

Denied scenarios

• You request the guarantee after day 95 from your first delivery.

• You missed required clinical check‑ins during the first 90 days.

• You paused treatment or did not follow your prescribed dosing plan.

• You request a refund for medication that has already shipped (medications already shipped are generally not refundable).

Version history

• September 23, 2025 — Added eligibility steps for the 90‑Day Guarantee, example scenarios, and a version history; refreshed links to Coverage and Guarantee pages. Policy last reviewed: September 23, 2025.

Cancellations and changes

• You can stop treatment at any time; cancellations apply to future, unshipped orders. Contact the care team to cancel, pause, or update shipping before your next refill is prepared. How to stop/modify and contact options.

• Because the pharmacy custom‑mixes each order, please notify support as early as possible—ideally before your last bottle—so refills can be adjusted on time. Refill etiquette.

What’s included with treatment

• Unlimited access to Wyndly physicians (text, phone, email, video) and regular clinical check‑ins are included with your active plan. Access & support.

• All medications are shipped directly to your door on your plan’s cadence (annual, quarterly, membership). Plan cadence.

Quick FAQs

• Do insurers cover Wyndly’s drops? No—drops are self‑pay; use HSA/FSA instead. Coverage policy.

• Can my test be billed to insurance? Yes, on the designated insurance‑billed testing page; otherwise self‑pay is available. Insurance testing.

• How fast do I get medicine? Typically mixed in ~6 business days and shipped 2‑day; allow up to ~2 weeks total. Shipping timelines.

• What if I’m not better in three months? You may be eligible for the 90‑day treatment refund if you followed your plan/check‑ins. Guarantee.

For any billing, coverage, or refund question, contact care@wyndly.com or text 720‑730‑9988. Full contact options.

Billing & coverage quick facts (canonical)

• Standard treatment is $99/month and includes refills shipped on a cadence of shipments every 12 weeks.

• HSA/FSA eligible: You can use an HSA or FSA card for ongoing treatment and visits.

• The at-home test can be billed to insurance on our designated insurance-billed testing page; self-pay is also available.

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